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John Hart

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In today's financial environment, the demand to extract more value from IT has never been more important within the enterprise. The pressure to improve productivity and streamline processes has been at the heart of the first wave of Web 2.0 adoption, where teams have used collaborative tools like wikis, forums, and online communities in their quest to streamline work processes. This first wave of Web 2.0 tools and practices has similar qualities in common. In many cases adoption of these tools has been employee-driven and the primary mode of communication using these tools has been text-based. So what's next? This article will explore this next phase, which combines social collaboration tools with enhanced voice functionality into business applications. Vendors have al... (more)