In today's financial environment, the demand to extract more value from IT
has never been more important within the enterprise. The pressure to improve
productivity and streamline processes has been at the heart of the first wave
of Web 2.0 adoption, where teams have used collaborative tools like wikis,
forums, and online communities in their quest to streamline work processes.
This first wave of Web 2.0 tools and practices has similar qualities in
common. In many cases adoption of these tools has been employee-driven and
the primary mode of communication using these tools has been text-based. So
what's next? This article will explore this next phase, which combines social
collaboration tools with enhanced voice functionality into business
applications.
Vendors have al... (more)